Hey @DavidCalla,. ++ Child Safe : Disabled ( this is the setting that is causing the VM DNS to intercept use of VPN & Conference calls etc )The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Anyway, I recently moved house (August) and kept the same package. Community Natter. 8. Web Safe is not automatically turned on for customers who joined before this date. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. I have 3 devices. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. VPN operates fine for use with : Virus Safe : Enabled. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. We would like to show you a description here but the site won’t allow us. Community Natter. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. g. Thanks - 5400491. 168. And we don’t mean wrapping them in bubble wrap. Options. I am signed in to My Virgin Media and it. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 For best protection, we recommend using Virgin Media Internet Security and Web Safe. 140 and not, the expected, 81. com 9. VPN Apps for all devices and unlimited simultaneous connections. 24/7 email & live chat customer support. I have noticed that when I view my account it is blank where. Use a vpn or change your device dns settings to Cloud flare in the meantime. 67. If you see two software update options available, choose the one you want to install. We are able to update this setting for you manually too, we just need to confirm a few account details. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. run the Standard test and confirm the. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. These are two settings – Virus Safe and Child Safe. Account - Mobile. For best. com. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. 168. Account - Cable. , Virgin Media Web Safe) that monitors outgoing connections and could be throttling your bandwidth? _____ You didn't mention if you used Malwarebytes. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. The Web Safe function was working properly for the full year that I was. Click here to view more details on content filters from Virgin Media’s Web Safe. 220. 0 Kudos Reply. 168. If it was a scam, they will be able to help and protect you from falling victim to fraud. It may take up to 24 hours for the change to be. To check if a device is configured in the DMZ on your Virgin Media Super Hub 1, 2 or 2ac. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. on 06-05-2023 22:30. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. To confirm private browsing is on, you will see the word inPrivate beside your address bar. 4. 100. I am trying to turn on the web safe settings but it's not working. Virgin Media. Try computers with Cisco’s OpenDNS using 208. 100. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Lee_R. Then click on Manage services. 0 Replies 530 Views 0 Replies 530 Views QuickStart - Upgrading Fibre & TV to Hub 3. 8. Stay safe online. 8. com 194. Back up your device using iCloud or your computer. 222 and 208. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereIn this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Expand the Email option. What is Child Safe? Child Safe is an additional feature to Web. These are two settings – Virus Safe and Child Safe. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. 🙂 I'm sorry to hear that you're still experiencing this issue. Tap Install Now. Login in the the Virgin Media online account and try the to enable websafe. 140Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. I have web safe switched off but still certain sites wont load. I called VM and after waiting nearly an hour the person on the end of the phone reassured. We would like to show you a description here but the site won’t allow us. Click: Settings. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. Are you seeing the old UI (left) or the new UI (right). For customers joining from 16 May 2018, the Child Safe setting is switched on by default. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. in Security matters yesterday; Web Safe Parental Control Not Working. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Switched On Families Swap and share practical advice with other parents cancel. Need to contact Virgin Media Customer Services?. Here you’ll find all the help you need for Virgin Media related problems and issues. resolved IP Address is 185. What is Virgin virus safe? Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Changing Virgin Media Web Safe Settings on Desktop/Laptop. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. Switch on Child Safe. - 5205097 - 3. Learn how you can change Web Safe settings to turn Child Safe off. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. on 27-08-2023 09:39. . 255. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. I have 3 devices. I've taken a look at the threads you hav. 168. . To activate Virgin Media Parental Controls select ‘ACTIVATE’. Changing DNS on your device is the best option VM have other DNS 194. 8. 0 that contains your default network information. See where this Helpful Answer was posted. How to access advanced settings. 48. SpeedWelcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. Child safe not working. Options. 1. Any website unsuitable for children is blocked by default. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. 9. on 13-06-2022 11:42. 9. . 1 or 192. Virgin Media Web Safe allows you to restrict certain types of. And we don’t mean wrapping them in bubble wrap. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. The system here now seem to have gone to the old interface where "switches" seem to work BUT attempt to block things as simple as YT give, repeatedly, after long-ish wait, "Sorry We can't update your Web Safe settings at the moment. Any website unsuitable for children is blocked by default. Enter your credentials and press OK to log into the router settings menu. on 09-09-2023 11:35. Type of information. Click: Settings. It’s easy to turn on. IPSec Pass-Through. Parental controls block websites and applications that you think are unsuitable for your child. Here you’ll find all the help you need for Virgin Media related problems and issues. In order to check this further and help, I will send you a PM here soon. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Information on how to use Web Safe can be found here. Regards. 168. You don’t need to be a web wizard to know how to take care of your kids online. See. 168. Forum; Apps. See where this Helpful Answer was posted. How to Switch Off Virgin Media’s Web Safe and make Unblockr accessible via the ISP Follow the steps below to. Virgin Media. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. If you want to protect children, then click on the Child Safe filter. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHere is a fun selection of some of the lies that Virgin Media have told us so far: It is your router settings at fault; It is your device settings at fault; It is your browser settings at fault; The websites are all blacklisted; Your IP has been banned from all those websites; It is your family safe settingsI'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. Pick a category to get started. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Self Care VideosThere are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. 1. My child safe settings are off but are currently blocking sites regardless. on 10-06-2023 13:58. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. The VM website is constantly being tweaked. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. com and we’ll look into them. 159. 88K views 5 years ago. 1. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls, WiFi Calling, Social Media, all VPNs, Web Content, Sonos kit, Sky Q, TV. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. on 27-07-2022 14:17. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. 9. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. 8 & 8. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. 123. Click: My Apps. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. 1/help for specific device where Web Safe is not working. 4. More about Web Safe. Where you put your Hub can sometimes affect its wireless performance. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Get NordVPN - the #1 VPN for Virgin Media. 67. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. . not the VM Hub. Virgin Media. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. NordVPN – Extensive server network. 67. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. com 194. I can not get websafe/child safe to work on any device. Options. Also check the dns settings of your vpn while you're there. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. e. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. Joining in. Just wondering why the Hub3 is doing this. 159. Options. Re: Websafe settings won't save. org (returns an SSL error), and ProtonVPN. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Once logged in you will see 2 filters; Virus Safe and Child Safe. 168. Account - Cable. For best protection, we recommend using Virgin Media Internet Security and Web Safe. You’ll be able to block groups of sites by category, configure blocking for specific. This is what I tried to enter. These are both DNS content filters that adjust the behaviour of the VM default DNS. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 8. 4. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. Click: Settings. If you changed the computer's network settings to use any Public DNS does that re-gain access. Changing Virgin Media Web Safe Settings on Desktop. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. 222 and 208. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Please, check the top right-hand side of our page to find a little white envelope. Joining in. 255. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. 222. on 06-03-2023 16:05. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. If you suddenly discovered that your IPTV service no longer works, chances are that Premier League matches are airing. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. I can access via my phone, so not really a problem. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. Select SPAM Settings. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. They come in all shapes and sizes, from stand-alone software. A VPN circumvents restrictions by encrypting and sending all of your traffic. New here. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. 99. A quick look at this handy picture should help you find the best location. It's great having you on board with us in the Community. Options. Try again to see if problem persists. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Email address. To prevent this from happening, Virgin Fibre customers can use WebSafe to block certain websites. These are two settings — Virus Safe and Child Safe. Im having the same ballache redirecting as people have been having since 2021. Just bear in mind this would reset everything. Stream from Virgin Media. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. I can look into doing this for you, I will send you a PM. 4. At Virgin Media, we pride ourselves on our parental controls. Accessing Websites Blocked By Virgin Media. 0. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. e. Click on this and you'll see my message. 0 Kudos Reply. Add a new username and password. C:UsersPhilip>nslookup jamtec. 88K views 5 years ago. Go to Account settings, then Account details b. IPCONFIG reports DNS servers as 194. I've been running the Virgin hub for a couple of years in modem mode without an issue with WebSafe. My Virgin Media makes managing your account easier with all your information in one place. Login to the Virgin Media online account and check the Web Safe settings. Bypass Child Safe & Virus Safe. WebSafe are safety settings that are selected to work over your home broadband connection. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. It'll help to. If your site is blocked by a majority of ISPs, it may be that there is a. . I've logged into My Virgin Media then Apps and Extras, View Apps,. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. The WebSafe issues started a few weeks ago. g. Click on Plan and device. , S. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. Take a look at the pull-out tab on the side of the Hub 3. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. POP3 Settings. There's no firewall settings that I can see, and one time I got to see a page saying. CryptoIf your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. 8 and/or 1. Please try again later. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. in Security matters 12-10-2023I tried the usual fixes for this when searching this forum/youtube but nothing helps. Networking and WiFi. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. web safe. Users can change their settings at any time in My Virgin Media. My email header says that my network settings prevent content from loading privately. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Qurento. 2 Log in to your Virgin Media account using your email address and password. With Web Safe off are you able to browse to a VPN site (by default these are blocked), for example Yes, then Web Safe is off as expected. 168. My Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. SMTP Settings. 1. OpenDNS provide instructions here :. These are two settings — Virus Safe and Child Safe. Users can change their settings at any time in My Virgin Media. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. 4. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. Forum; Apps. You need F-Secure SAFE – our award winning internet security package. 159. Click on Manage Web Safe. I cannot access my F-Secure account as it requires a Virgin Media Safe verification code. If you would like the Web Safe settings changed, let us know as this can be a work around for now. Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018 Virgin Mobile SIM swap - Unlocking code tips in Self Care Videos 12-12-2017 Virgin Mobile SIM swap - Backing up your contacts in Self Care Videos 12-12-2017Turn your TV on and get connected. 1. 8. Options. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 4. try going to if Web Safe is on this site should be blocked. If, however, you're still experiencing the problem, please pop back to us. In response to Graham_A. --. Web Safe is not automatically turned on for customers joining before this date. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. net Address: 194. saved changes reverting without obvious cause. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Virgin Media sometimes blocks access to the PureVPN website and plugins in the UK. ) and blocked and allowed websites have disappeared completely.