Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. If you've ever had BT in the past you maybe experiencing a problem with two accounts linked to one bt id. BT are supposed to activate my home broadband on 15/06 . @khawars, I can well accept it's probably Openreach's fault (such is their reputation and my view of them), although I can't rule out the possibility that Vodafone are simply terrible at getting it organized and blame them. The BT TV Box Pro is sold as part of a 24 month contract through BT. Attempt to phone BT to report that the line is still not active. The best way to ha. My phone line activated as expected, but not the broadband. . BT Virus Protect app. Openreach deal with all providers apart from Virgin Media, who have their own staff shortages at. They have no clue about my order until I called them on 15/06. The phone number will not show on the checker as it does not come over copper. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. This will help to keep you safe while browsing online. Hello I'm sorry to hear you have cancelled your order. TV Content including BT Sport. “You are experiencing broadband connectivity issues, please go to Settings > Setup > Network to check your setup”. £9. If you don’t want to set up your move online, you can also contact them over the phone by calling the BT moving home team on 0800 783 0235. 2 Replies 161 Views. Great. Home phone including Digital Voice; BT Mobile; Email. 99 for a new landline, but it’s free if you already have one. and manage your personal details and how you pay. So I signed up to BT infinity, as BT have all the lines. There's a minimum 14-day cooling-off period, which begins the day after you register for the service. I asked him if there is a way to use the equi. Hello I'm sorry to hear about this experience, I completely understand your frustration. We waited but the broa. Ok, ofcourse no broadband next day call " sorry our system shows Yo. Then click ‘Setup BT Parental Controls’. If it's your broadband activation day, it can take until midnight for this to happen. I have today had my full fibre 500 installed after being with sky for 4 years and recieving terrible speeds on there super fast broadband. I live in Hawksworth just in the outskirts of horsforth. 16th December - Not c. Broadband Activation Issues. If the cable plugged into the DSL socket on the hub is plugged into the 'dsl' socket on the microfilter. Broadband & phone. If your broadband speed falls below the promised minimum broadband speed, the provider has one month to sort this out – if it fails to do this, you’re allowed to leave your contract, penalty-free. Hi Please speak to our Live Chat broadband team, they can look into this for you. The blame finger is pointed at BT, which doesn't surprise me, but nevertheless, my agreement is with Vodafone and V. Broadband speeds There are simple ways you can boost performance and get the best from your broadband. You might see an "Activate discovery+" at that point. £30 an appointment – If you can get QuickStart but choose not to. You should receive an email or text from us confirming your activation date. It has fibre to home. . 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). 22nd has come, landline works perfectly! Around about 3pm my TalkTalk service was disconnected. The engineer came and there was no issues raised however the activation did not occur. Choose one of our great value broadband packages. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. It goes up to 25x faster than our standard fibre. New BT mobile customers can no longer take out SIM Only plans or Handset plans. Since then,. Stay on the screen with the 6-digit code while you grab your phone or. Solved: I have been a BT broadband customer for about a year. 20-02-2023 04:51 PM. . . The bug, which impacts users nationwide, has been confirmed by BT and a fix is coming this month. Every day I call different phones, which I get from BT's employees, to have finally someone who turns on this unfortunate service, but not effectively. Activation Day - Still no internet or dial tone. For packages which include TNT Sports, Virgin Media also provides access to Eurosport and Discovery Channel linear channels. I'm not. Hello I had my FTTP ONT and Battery Back unit installed on Friday 13th. We spent the weekend troubleshooting the problem with BT over the phone and t. Rung BT who says there was a problem with open reach software and I will be activated by midnight tonight. 2: Seeker. TalkTalk. With TNT Sports and discovery+ Premium included in every sport package, you can enjoy a wide range of sports and entertainment content. The only place to watch the UEFA Champions League, UEFA Europa League and UEFA Europa Conference games in addition to Premier League matches, Premiership Rugby and access to Eurosport 1 and 2 and discovery+. I don’t have internet still. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. You may have created a BT ID if you placed your order. BT however has failed too, our landline is working but our broadband is not. 15th December old BT broadband line disconnected. Re: Activation Date/BT already a nightmare. problem! I ring BT at first they say openreach haven’t completed all there work which I explain they have, which they then confirm openreach have indeed done everything, i was then. Again, that never happened. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. Landline; BT Mobile; Email. #1. I got confirmation from both BT and Sky that my phone line and broadband woul. The best way to ha. Call BT. . Technician: No extra cost – If QuickStart’s unavailable. Since then there has been a series of problems including routing errors, cable work. . If you sign up for a BT TV and Broadband package there's a £30 activation fee and £9. . I am going through the usual problems with Openreach and activating my broadband. 99/month when bundled with Fibre 1 superfast broadband thereafter. 0800 328 1116. Activation date given 15th December. It may not have been connected through at the exchange. Sign in to discovery+ on a BT TV device. I came Home from work to connect my BT Smart Hub, and noticed Purple flashing lights. BT customer service phone numbers (broadband, mobile or phone line) problems. performance and network issues,. Follow our simple step-by-step instructions to get your problem sorted. Once you can see the test socket, then connect it up as shown below, and see if you still get the disconnections. This is annoying as my husband is a gaming YouTuber so he needs to be online to play the games. With your BT ID, you can log into My BT and all BT apps to: View all your BT products. Blue Light. Chat support downgraded firware in Broadband activation 28-05. 2. Ask the BT. Try our broadband speed tips. The letter also stated that "Your broa. BT broadband moving house over the phone. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. Problem. g. Month 4 from £32. “Your Sky Q Mini box has not. As a new BT customer, I tried to "Activate" BT Cloud on my account a couple of days ago. The explanation I was given by the broadband team was that the BT open reach database of addresses and phone numbers was corrupted so that they could not be sure which number was being assigned. com & Community; Broadband. We ordered the BT infinity 1 package. I have spend several hours and phone call conversations during the past few days trying to establish why my Infinity broadband activation keeps being delayed. I set to not renew. You might see an "Activate discovery+" at that point. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. We went to the Vodafone shop on the 22nd of August they told us for sure that the Internet activation day would be the 1st of Septiembre, then they sent us an email saying that the activation day had been changed to the 7th. To sign in on your BT TV device, follow the steps below. This may look like those shown below , or something similar. If you're setting up your Smart Hub 2 and Hybrid Connect device: If your Smart Hub 2 is already up and running: You'll get all the help you need to connect your device by clicking the button below: Hybrid Connect user guide. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Choose a category. Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. I was swapping from Talk Talk who provided flawless (but slow - non fibre) internet right up to activation date. View Deal. You may need to use the. Moving home. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. We’ve spent hours on the phone and ea. Hello, Me and mother currently have not recieved internet for an entire month. However, there is usually a £9. . That. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. If you’ve got one of these, try these checks. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. Raise a fault. unfortunely the forum mods cannot help with FTTP. com and include your BT ID and BT account number in the email. Pay monthly phones; Pay as you go phones; Apple. Sky activation update says: - to be activated on 16th. Installation of a landline and broadband installation takes approximately 14 days. 2) If Fault not fixed until 5 November, clock starts ticking 2 working days after fault reported on 28 Oct, so from 31 Oct - 5 days x £8 (plus £8 as not fixed by 30 Oct) = £48. Sounds very odd, e. Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. . Select your model and use our easy-to-follow guide to get all the answers you need. You need a working BT Retail phone line before the broadband task can be issued, as its needed as part of the commisioning process. Bills & Packages;Hi Recently I ordered broadband from Bt (4 times actually, 3 were cancelled). Sim only deals. 95 setup cost depending on the package. . Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. New 24-month BT Broadband and BT TV contracts required. Downdetector only reports an incident when the number of problem reports is significantly higher than the. To find out which speed is right for you, see our Cheap Broadband guide. BT however has failed too, our landline is working but our broadband is not. There seems to be a lot of issues with broadband provision, where people have selected the Digital Voice option. You have been temporarily locked out. . The smart hub arrived. My second order was not made correctly and whilst the third order has gone through, my Sports channels keep dropping out and no one knows why. My broadband was due for activation today and I was advised to restart the ONT at midnight Monday. BT advised my broadband should have been activated on the 31st of May and that they would be in touch to let me know when everything was ready. Go to solution. This would have been shown on the notes part of that page you displayed. She has been with BT for landline for years (well over 30 years). My engineer visit and activation date was scheduled for 26/7/23. They have no clue about my order until I called them on 15/06. I have received my Sky puck and been given an activation date of 29th November 2023. Come Tuesday morning, my phone line was working and had been swapped but the smart. Installation for BT’s Fibre broadband (previously known as BT Infinity) is usually free. Track your order and delivery. . Openreach are now saying that there is an. com & Community; Broadband. This includes Premier League football, European football from the French and Italian domestic leagues, international cricket, Premiership Rugby, WWE, UFC, and exclusive access to the UEFA Champions League, UEFA. The only BT Employees are the forum moderators. Set it up and waited for it to be activated, all last night and this morning nothing but a flashing orange light. BT Broadband Talk service terms What we provide. I ordered BT fiber broadband with digital voice on 12th May with an activation date of 20th May. I waited a few days and still not. Compensation is paid for delayed installations, delayed repairs, and missed engineer visits. Choose a topic. Openreach deal with all providers apart from Virgin Media, who have their own. Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;I ordered a SIM on Sunday. Our customer service is available 24/7 and our reliable broadband network ensures issues are kept to a. 18+ See T&Cs*. This was closely followed by Stockon-on-Tees, with a download speed of 166. none of the Vodafone help lines seem to be working todayA BT ID is the username and password you need to manage all your BT services online. You can then return and watch NOW on your BT TV Box as. However, sometimes these. Since then and currently speed has reduced to c 11Mbps. Last Thursday my mobile phone rang and it was a BT engineer who wan. At around 11am the internet went off (solid orange light) assumed this was normal and would be back on before midnight. You must activate your card within the period advised by the party who provided you with your card. 2. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. In most cases we can switch on your broadband without you needing to be home. Welcome to Hybrid Connect. . To check your mobile signal status, use the EE coverage and network checker. . He gives me a router to take home and I cancel with BT. 24 month contract. 2. Get help with your BT broadband. Since they couldn't connect us before 22nd March and we are working from home, this was unacceptable so we asked when bt would be able to provide. 15th December old BT broadband line disconnected. However, my new flat doesn't have the hub for Virgin Media. Planned date: 23 Oct; Actual date: 28 Oct (although I didn't see anything change from my end on 28 Oct). Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. Thanks, Viki. Hi, I have made the mistake of moving from Sky fibre to Bt Fibre. My Phone. Scam Alert: Phishing email pretending to come from BT Billing - 15/12/2020. If you need any further help please let us know. Only BT Complete Wi-Fi gives you reliable wi-fi in every room or £100 money-back guarantee. Some providers also offer a longer cooling-off period. Nothing happened. . The situation described above is what recently. Buy this deal See all BT deals. Scroll down to ‘Use your extras, at no extra cost’ and click ‘Manage your extras’. Browse . Announcements. If this doesn't help for quick fixes to common issues head over to our broadband connectivity pageRe: Delayed and delayed activation. The best way forward is to call our Broadband Team directly on 08080 034 515 and we'll look into this for you. . @Sue_7. All the major providers, like Sky, BT, Virgin. Don't worry, @Louise_E, I'm regularly on the phone! Note *I* have to phone Vodafone. I ordered broadband at the end of June with an activation date of July 11. Solved: Hi, I've been able to watch BT Sports for the last few years as part of our BT Broadband package and haven't paid any extra for it. Another Xbox Pass Account Issue. Bills & Packages. New 24-month BT Broadband contract required. Home setup, Wi-Fi & network discussions. Browse . You'll need your. They have no clue about my order until I called them on 15/06. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Openreach equipment; I can. We were told we couldn't add TV services until the phone and broadband were activated. BT Web Protect helps protect you from viruses, scams and phishing attacks by warning you if you're about to visit a potentially harmful website. I'm afraid only our telephone agents can look into broadband related queries. This is just a customer to customer help forum, everyone here, including myself, are just customers. That is where your problem started. There is delayed activation of your broadband or landline service. 2: Seeker. Vodafone is terrible at communicating updates to the customer. my Broadband activation date on the sales order was given as 18th September I have now rang them for the 5th time on 6th October and still not BT contacted Sky with the migration request. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. Find out how to activate your SIM, fix common problems and get the most out of your phoneGot total broadband and phone installed yesterday, engineer came round, fixed the line, postie turned up with the hub. Learn about BT Sport, available with Broadband. Business; Find a store Network Status Checker Mobile Mobile PhonesHello I'm sorry to hear you have cancelled your order. 4G Home Broadband - 30Mb. I called bt again and was promised it would be on by midnight on the 22nd. Reading the posts above, it sounds like many others have had the same problem as me. We moved into a new build and were meant to have fibre broadband provided by Vodafone as we used them the last 4 years. Placed the order online and was told the engineer's visit would be the 14th Jun. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. 16th December - Not c. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. I honestly don't want to waste time writing about my experience with BT so far, but I'd like to say that I'm totally dissatisfied with the service received so far; there needs to be more transparency and fewer games. Hi, I got a 6 months gamepass as part of upgrading my broadband with BT and in my microsoft account it states from BT/EE and Bt says it runs out in June 2022, yet on my xbox app it states it runs out. When I pressed the Activate button, after a few minutes the screen displayed a message saying this would take some time and to try later. Watch over 70 Freeview channels as well as. . The smart hub arrived on the 17th or 18th of July and we got an email saying our broadband would be activated on the 19th July by midnight. The fact that your phone line was not working, was probably the reason for the delay. A master socket is the main socket for the phone line in your home, not an extension socket. Yesterday was my activation day but from yesterday my router is flashing pink light and I don’t know what’s the problem. This activation date was then missed with BT customer services say there had been a. If you’ve got one of these, try these checks. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. My Profile. Unfortunately that not happened, later was calls etc, I was told that I will get update on 15th of October, but that not happen either. My TV. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. Have tried to no avail via online chat, phone, Facebook, Twitter to resolveDiscover your broadband extras. . BT Total broadband. So, unlike the automated process, your BT broadband activation might occur 30 mins after midnight. BritBox is an on-demand streaming service for UK TV boxsets. Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. Community; Community; Announcements. And, as a housewarming gift, we'll give you a month of free. Reading the posts above, it sounds like many others have had the same problem as me. . Contact us and ask for an upgrade to our current recordable TV box. Get help with problems watching the channels, and fix errors on the BT Sport App and online player. Came online to check my bt account to see what it was saying and. The engineers came installed the new line from the pole overhead and box on the outside and inside all lights were on the. More options. to dept. Free P&P and no upfront costs. No, the big problem with it is that the phone doesn’t work if your broadband doesn’t, which also means that, unlike all previous sorts of landline, it won’t work during a power cut. Fixes: 1,[email protected] I found that a new order was placed on 24th Feb, saying that the broadband would be acticated on 28th, and I could tell that the engineer must have been here. 31-08-2021 1:10 PM. Then after that, pushed to the 27th. com & Community; Broadband. But she decided to move to BT Fibre 1. If you have an older recordable TV box, which looks like the one below, it won't have access to the Prime Video app. Re-installed McAfee and now I cannot activate the sofware. The sales person said he will make the new order. nothing on Thursday. . Still not activated. Was meant to get my broadband Activated today but idk if I should wait because I don’t think I will getting online today been waiting for this weeks. You have had too many unsuccessful attempts to login. Enter your BT ID username (it's usually your email address). Digital adapter problem. 18 month contract. Until today I paid for Sky ADSL2+ broadband for her. Aargh! I'm at the end of my tether here. . in Broadband activation 20-06-2023; After activation sync speed dropped. Hi , I am so sorry for the delay in getting your services activated. I too am having similar problems as a new customer mainly with lack of help from customer services and problems with not being able to contact openreach direct. Find a hotspot and learn how to connect your devices. There would not normally be an issue with ADSL connections unless there is a "Stop Sell" of copper connections for your exchange. One of their neighbours is I believe with BT and they took up the offer to upgrade to FTTP but the installation ran into issues, so they con. Go to MyBT and log in using your BT ID and Password. The manual procedure makes it easier to work on your activation process without disturbance, so nighttime is the best. Sounds like you have a very similar issue to me regarding activation and going through the forum here it seems to be a very common theme from BT not providing activation when they say they will and we end up waiting weeks. Do you have an enquiry about a fault you’ve already reported to BT? Step 2. This includes Premier League football, European football from the French and Italian domestic leagues, international cricket, Premiership Rugby, WWE, UFC, and exclusive access to the UEFA Champions League,. 3. 5m ethernet cable we’ll send out with your box. Long story short. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. With BT Service Status you can check your BT Broadband, Landline or TV is working. We moved from Sky to BT after they failed to activate our broadband. On 17/06 BT support team told me that there is a glitch in the orde. Back again, and 2 activation dates later we still have no internet, really angry at this now, I have now been scheduled to have it activated by Monday but I have zero confidence in this, I have been told 3 times by different people this week they are sending an email to there manager to speed up act. Region No. The phone line service was fully working and the PON light was solid green and Phone 1 was green. Check that the power switch on the back of your Hub is on, the power cable’s plugged in correctly at the mains and that power is on. We moved from Sky to BT after they failed to activate our broadband. Upgrade to Complete Wi-Fi. I'm sure they are working hard to find out why, but the most infuriating part is for the past 2 months hearing: Get ready your broadband will be activate tomorrow (and it isnt) - multiple times. Installation for BT’s Fibre broadband (previously known as BT Infinity) is usually free. Our BT Mobile contracts are mainly 12 months for SIM Only and 24 months for handset plans. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. I hope the issue is resolved shortly. To change the activation or start date for your order, please use Chat (during office hours) on the Track your order page. My activation date was the by midnight on the 21st but never happened. If we can’t activate your broadband remotely, we’ll book an engineer to install your line. 19-05-2023 11:22 AM - edited 19-05-2023 11:23 AM. . Hello I hope someone will be able to help or offer advice on how I can try and gain clarification or resolve the following issue. If that fails, feel free to email me at tv. Changed my broadband over from Sky to BT, sky worked fine. Terms apply. However I hooked everything up so it was ready as soon as it was active and low and behold I am c. . This might happen because your BT Broadband is new, and your service isn't live yet. Hello, Me and mother currently have not recieved internet for an entire month. To check your mobile signal status, use the EE coverage and network checker. Open discovery+ and choose Sign In. , that beats the 1mb we currently get. However, I am curious. @Louise_E, We've been there: 1) spend an hour on hold, 2) get through to be told you don't know anything, 3) and it's BT's fault (at the last minute) 4) you assure us of a call back the next day with an update 5) late in the day, we stop waiting and call the telephone team again, 6) return to step 1. Fix a problem Fix broadband problems Broadband and wi-fi Improve your internet connection, whether it’s slow or you can’t connect. £51. I did this on 30th of November and was given an activation date of. Hi all, I have a new build property. Those fees aside, there’s no upfront charge for. Payment by Direct Debit. Check if there are any temporary issues that are affecting service near you. So I ordered BT full fibre 60MBPS on 25th August for new flat i moving to this weekend (Tenants moved out 22nd august) Activation date 9th sept (not happened) Router arrived that day. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. First, please check that the broadband cable is probably connected to your Smart Hub 2. Black Friday deal. My original order was cancelled for no reason. We're proud to use the EE network for our mobile service. We set up the hub and waited all day,. According. I was promised speeds between 10 and 17Mbps so still in spec and no complaint.